Helpdesk Representative (Spanish Speaker)

Customer Support
Reports to:
Head of Customer Support

ForexChief Ltd. is an international online broker licensed by the Vanuatu Financial Services Commission as a Dealer in Securities (Principal’s License). The basic concept of the project is creation of a unique platform for online trading in currency contracts and precious metals on conditions of Margin Trading. The company provides services to a wide range of different customer types including retail, business to business, institutional investors, portfolio management, introducers and affiliates. We offer a vast amount of trading instruments, platforms and accounts, tailored to the individual needs of our clients.

  • Knowledge of English and Spanish languages
  • Excellent spoken and written communication skills required
  • Ability to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Knowledge of MetaTrader platforms will be considered an advantage
  • Previous experience in similar position will be considered an advantage
  • Shift work as and when required
Responsibilities & Duties

The ideal candidate will join a dynamic and fast paced working environment. The successful candidate will be required to provide excellent customer service to clients whilst enhancing their trading experience with ForexChief.

    • Assisting clients worldwide through a live support
    • Answering e-mails, assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
    • Impeccable telephone etiquette and management
    • Handling of Back office queries
    • Supporting clients with technical and troubleshooting issues
    • Dealing with complaints of a varying nature promptly and effectively
    • Providing support and troubleshooting on Meta Trader platforms
    • Liaising with all departments to resolve issues
    • Liaising with the compliance officer regarding complaints and approval of accounts
    • Providing all relevant information to clients regarding documents and materials for becoming a client
    • Competitive remuneration package
    • Remote work
    • Paid vacation days
    • Unique opportunity for career and self-development

    To apply to this position please send your CV to, stating the role you are applying for in the email. All applications will be treated confidentially.

    Apply for this position
    Send your CV and Cover Letter to ForexChief HR department